Acting on feedback: improving our services and ways of working

Becky Purvis, Director of Policy and Partnerships We want to make sure that everyone who volunteers, gets involved with our work or uses our services has the best experience possible. These individuals are best placed to tell us what that experience is like and where improvements can be made. Their feedback is gold dust, helping us understand how we can improve and better meet their needs. This blog explains how we currently capture and use feedback and highlights how it is informing our work. It also sets out the next steps we are taking to do this more effectively in the future. Applicants and sponsors who have used our services are invited to complete ouronline feedback surveyand rate a number of aspects including our website, their